Testimonials

Comments from our Telstra participants on the Certificate IV in Business (Frontline Management)

"I would like to take this opportunity to provide feedback on my involvement with People performance - through my Certificate 4 cousres in FLM. Due to the busy nature of my current role I have found this course has easily fitted into my calendar as we have been able to spread it out across a few months. The support  and guidance from Rebecca and team has been of great benefit to my development and moving forward in this course. I have found Rebecca's knowledge and experience to benefit all team members as she has been able to gauge all staff members' learning ability and work this into our training plan to ensure everyone is getting the best out of it. The curriculum is very relevant to all area of business I have worked in as I will be able to take this were ever I go."
Renee Richardson

"I just wanted to let you know what I have got out of the Cert IV courses I have undertaken, and am currently in the process of completing with yourself and People & Performance Solutions.

Prior to February this year, I had not contemplated the possibility of further studies for 20 years  and it was really a frightening prospect to go back and do any formal study. 

I had the good fortune of securing a Cert IV in Training and Assessment course through work with my manager, which you facilitated. You made the whole learning experience enjoyable and were very encouraging of all participants. You ensured that everyone was up to date, and as you made yourself available for tutorials daily, it was not as daunting an experience as I had initially anticipated.  It was a very full-on course, but with your encouragement and  assistance, I was able to successfully complete the course. With the success of this course, my manager decided to open up the learning experience to our whole Team for the Cert IV in Business (FLM) -  which we are currently completing with yourself.

I have gained a great deal of confidence and knowledge and am very appreciative of the way you have been able to give me guidance, support  and assistance, which is far beyond the course requirements. I would have no hesitation in recommending yourself and your company to any individual who is contemplating embarking on furthering their skills and knowledge with one of your nationally recognised training courses."
Jacqui Retamal

"For me the course has been excellent in the sense that it has highlighted my skills, given me added confidence and helped to increase my understanding of how my colleagues work.  The classroom environment is fun and yet totally professional. As a mother of three, and the sole worker, I find the workload not too demanding."
Glenda Sheldon

Comments from our hospitality clients

"The Tweed Heads Bowls Club has had People & Performance Solutions involved in the delivery of the Certificate IV in Business (Frontline Management) for the duration of 2006.

People & Performance Solutions, through their Director and trainer Sharna Bradley, have provided the Frontline Management group with invaluable tools and principles to improve their management skills. The feedback from all participants indicated the course was an overwhelming success and they thoroughly enjoyed the delivery style of Sharna.

Sharna’s capacity to build the appropriate level of rapport to achieve maximum results from all participants is a credit to her and her business. I have no hesitation in recommending and supporting Sharna in undertaking any type of training she feels qualified to undertake.

Sharna approached her role with extreme professionalism and dedication. She was always, and continues to be, available to our employees for advice or guidance in relation to their course requirements. Her strength centres around her knowledge of the industry and her ability to facilitate the transfer of that knowledge in an adult learning environment.

People & Performance Solutions through delivery of a very successful Frontline Management program have made a positive difference to the Tweed Heads Bowls Club and we look forward to their future contribution."
Paul Carlson, Human Resources Manager, Tweed Heads Bowls Club


"Sharna’s professionalism has been first class. Our participants have gained a greater understanding of what is required from a modern day manager from a trainer with industry experience at all levels.

We are now engaging PPS to undertake other HR functions at our venue as a result of their professional delivery and the results achieved from the Cert 4 course."
Guy Divan, Secretary Manager, Murwillumbah Services Club

General Comments from Hospitality Participants on the outcomes of the Frontline Management Program

"A better view of the ‘bigger picture’. I feel I have a much better understanding of ‘our business’."

"The combination of Management and Operational staff participating in the course has opened up lines of communication and awareness, and appreciation of each others roles in the workplace."

"I have more confidence. I now understand where my manager is coming from! I feel I have the smarts to do the job!"

"Our workplace has become a team!"

"Skills to evaluate situations and problems in a more logical manner."

"Time management!!"

"Outstanding encouragement, support and commitment supplied by Sharna and her team."

Comments from clients utilising our HR Consulting services

"Having used the services of PPS to place 5 staff over the past 12 months, we've found their services to be a cut above. Previously, we had been dealing with HR firms (of varying sizes) who struggled to relate to the individual needs of our business. Sharna, Rebecca and their team have taken the time to understand, then analyse our requirements to produce successful results for our business. Furthermore, they managed to do this in a timely and economical manner! Well done, ladies - for us, your professional enterprise has simplified the greatest challenge that we, as an established SME, face i.e. the recruitment and maintenance of quality people."
Matt Neibling, Director, Australian Company Incorporation Services (ACIS)

"Being a newly established Computer Retail company, we were relatively new to some of the HR functions and required the help of a professional company. We are forever thankful for finding out about People and Performance who were referred to us by another of our business associates. They helped us to save hundreds of $$$ by managing the whole process at a very affordable cost. Rebecca and Sharna also offered further training for both Adam and myself which now allows us to handle as much or as little of the recruitment process as we desire."
Lara Fredericks, Proprietor, Computer Function Pty Ltd

"The thing I love about People & Performance Solutions is that I can rely on their experience and professionalism to match my clients and trainees needs. They always arrive for training on the set dates and never call at the last minute to postpone sessions as other training providers have done in the past. They spend extra time with individuals that need extra tutoring with no complaint. I am very impressed with Rebecca and Sharna's ability to transfer professionalism to suit whatever workplace environment they are in, i.e. Hotel Management; Retail Surf Store; Large Fast Food Chain."
Jo-Anne Evans, Director, JE HR Solutions