If you are in the hospitality industry, you understand that what you are really selling is customer satisfaction. You will also know that meeting customer satisfaction can be difficult at times.

Quality customer satisfaction is the result of:

clear corporate visions;
employee loyalty and motivation;
effective internal communication;
custom designed policies; human resource strategies;
problem solving skills;
dynamic learning environments;
skilled staff in conflict prevention;
skilled staff in “recovery” for when things go wrong;
effective team management . .
and more...

At People & Performance Solutions we specialise in Hospitality Operations. Whether you have a problem to solve, or want to revise policies and procedures, create new material and tools, a better working environment or a specific training program, we are here to help.

At People & Performance Solutions we begin with the end in mind. We tailor all of our services to meet your organisations needs.

Joint Managing Director, Sharna Bradley, holds a Bachelor of Business with a double major in Human Resource Management and Business Management. More importantly, Sharna has over 12 years experience within the Hospitality Industry having been responsible for services within function, gaming, food and beverage, promotions, auditorium, cashier and strong room, backpacker hostel management, stock control and financial management. Above all, Sharna has a real passion for the Hospitality Industry with a strong desire to assist organisations to grow and be successful.

With a focus on High Quality Customer Service, Sharna and the team at People & Performance Solutions, partner organisations to establish effective working environments needed to ensure customer satisfaction; repeat business; high employee retention rates and an overall dynamic, profitable business.

What we do

At People & Performance Solutions we provide ‘hands on’ consulting services to your business ensuring tailored solutions, on time and on budget! In partnership with you we:

Begin by working in a collaborative manner to assess your organisational and training needs
Assist you to improve internal communication and direct marketing efforts by facilitating sessions in corporate visions and mission statements
Tailor effective human resources and training strategies to achieve employee loyalty and motivation
Design and facilitate customer service training tailored to your organisations customer service cycle
Equip your business with custom-designed policies, human resources strategies, job descriptions, training and evaluation tools
Coach and guide Supervisors in problem-solving, effective people management, employee motivation and overall supervisory performance
Review and upgrade existing management strategies and tools
Help you create a dynamic learning environment
Develop and facilitate customised training programs, seminars, workshops and employee communication sessions
In a ‘Customer Service Workshop’ setting, lead participants to focus on Customer needs and expectations, adopt an integrative approach and help achieve marketing and business objectives
Provide one-on-one business coaching
Develop or Revise existing employee handbooks; induction programs and operational manuals

It is well known that problems cannot wait and obstacles are to be considered opportunities in disguise. We are committed to helping your organisation act now to prevent negative trends, correct shortcomings and help you to become a choice employer and an industry leader. Contact Sharna and the team at People & Performance Solutions if you desire assistance with taking your company one step forward to becoming a 5 Star success.